Frequently Asked Questions

Everything you need to know about shopping with UTN Wholesale

What is the minimum order quantity for wholesale pricing?

To qualify for our wholesale rates, we require a minimum order value of $500 per transaction. Specific item minimums may vary depending on the product category.

How long does shipping typically take?

Most orders are processed within 1-2 business days. Standard freight shipping typically takes 3-7 business days depending on your location within the continental United States.

Do you offer international shipping?

Currently, UTN Wholesale ships exclusively to the United States and Canada. We are looking to expand our international logistics in the near future.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), wire transfers, and verified business checks for established accounts.

What is your return policy for damaged goods?

Any claims for damaged or missing items must be reported within 48 hours of delivery. Please provide photographic evidence of the damage to receive a full refund or replacement.

Can I request a sample before placing a bulk order?

Yes, we offer sample kits for most of our product lines. Please contact our sales team directly to arrange for samples at a nominal fee plus shipping.